After being featured in a recent story titled "How Kavya Travel's Founder Brought Back Human Booking," the founder of Kavya Travel is drawing attention to a growing issue in the travel industry: the decline of real, human assistance in online booking services.

 

“We are not trying to be flashy,” the founder said. “But someone has to speak up — automation does not work for everyone.”

 

The Indianapolis-based agency, founded in 2022, has built its business around human-first service in an industry increasingly dominated by bots, apps, and automated menus. Kavya Travel caters to travelers who prefer to speak with a person rather than navigate impersonal systems.

 

The Growing Gap in Travel Support

 

As digital booking platforms take over, millions of older travelers are finding themselves left behind. According to a 2024 AARP survey:

 

68% of Americans over 50 prefer booking with live human assistance

 

61% of Boomers no longer trust apps for complex trips

 

Yet 80% of major travel platforms lack consistent human support

 

 

“People do not want to scroll endlessly when plans change,” the founder explained. “They want a real person to answer the phone.”

 

The demand is not limited to seniors. Kavya Travel has noticed an increasing number of clients in their 30s and 40s who feel overwhelmed by digital booking platforms and seek simple, human-centered guidance.

 

A Service-Focused Approach

 

Unlike many travel companies chasing rapid growth, Kavya Travel focuses on quality over scale. There is no large office or emphasis on vanity metrics. The team of live agents handles bookings for cruises, flights, hotels, and car rentals across the US and Canada with a straightforward principle:

 

“You call. We answer. You talk to a real person.”

 

Call logs show hundreds of daily interactions, many from first-time users referred by word of mouth after struggling to receive genuine assistance elsewhere. In one case, a traveler needing to rebook a cruise due to an emergency was guided by a Kavya Travel agent who stayed on the line until the issue was resolved, even securing a better cabin for her.

 

“She did not care about discounts,” the founder said. “She just needed someone who would listen and help.”

 

How Travelers Can Support Change

 

Although Kavya Travel does not aim to scale aggressively, the founder hopes recent media coverage will encourage both the industry and consumers to demand better service.

 

“Change does not always come from executives,” they said. “It comes from what people ask for and expect.”